Frequently asked questions

We want to help you get the most out of the insurance process. To do this, we've compiled an extensive list of FAQs on everything from finding a quote to making a claim. Can't find what you are looking for? Get in touch.

About SimplyIOA

Who is SimplyIOA? dash-button dash-button

We are an independent insurance comparison service powered by simplicity. We compare the best auto and home insurance providers around to bring you a personalized quote in just 3 minutes.

Although we are relatively new, our parent company have been selling insurance for over 30 years. Known as Insurance Office of America or IOA, they provide a full suite of insurance services, while we focus solely on the world of personal home and auto insurance.

What services do you provide? dash-button dash-button

We know that finding the best insurance deal can be a bit of a nightmare. That's why we've taken the time to create a smart comparison service that simplifies the process.

We compare high quality auto and home insurance quotes, select the right level of cover and recommend the best binding quotes, all in just 3 minutes. What's more, we even let you pay online or over the phone.

Who do you work with? dash-button dash-button

We only work with high quality insurance companies that we know and trust. See a full list below.

  • Safeco Insurance
  • Progressive

What do you base your recommendations on? dash-button dash-button

Our recommendations are based on a number of things. Firstly, we use the details you have entered to pull further information from public records. We use this information to build a picture of your insurance needs, before recommending three high quality quotes for you to choose from.

How do I contact you? dash-button dash-button

If you have any further questions about SimplyIOA, please get in touch via our contact page. We look forward to hearing from you.

Auto Coverage

What is auto coverage? dash-button dash-button

Auto coverage is a contract between you and your insurance company, to mitigate the costs associated with getting into an accident. In exchange for paying a premium, your insurance company agrees to pay any covered losses that occur during the policy period.

What does auto coverage cover? dash-button dash-button

With so many levels of coverage it is easy to get confused. To help you get the most out of the insurance process, we have listed the different levels of cover below

  • Liability: Liability pays if you are at fault in an accident. Bodily injury and property damage coverage will pay for repairs to the other vehicle, medical costs for injuries in the other vehicle, plus other expenses related to the accident such as legal fees.
  • Collision: This coverage protects your vehicle if you collide with another or hit a stationary object such as a pothole or guardrail. You pay your deductible up front and your auto policy pays the balance up to the actual cash value of your vehicle
  • Comprehensive: Comprehensive coverage pays for everything other than a collision: fire, theft, vandalism, hitting a deer or getting a rock through your windshield. All those little unexpected life events that are outside of your control.
  • Medical Expenses: This coverage is also known as no-fault coverage. Medical expenses will pay either way - if you are at-fault or if you are not at-fault. It will pay for injuries sustained by you, resident family members and people injured while riding in your vehicle.
  • Uninsured/Underinsured Motorist: This coverage pays if you are not at-fault and the other driver does not have coverage or does not have enough coverage to cover your injuries. This coverage is for bodily injury only. It does not cover property damage.
  • Roadside Assistance: This optional coverage provides assistance when you need it most. It's an additional layer of protection if you need a tow, your vehicle battery dies unexpectedly, or your tire goes bump in the night.
  • Rental Reimbursement: This optional coverage provides a replacement vehicle if you are involved in a covered loss and your vehicle needs repair. This coverage does not apply if your vehicle needs routine maintenance work or if you rent a vehicle on vacation.

Why is auto coverage important? dash-button dash-button

Auto coverage allows vehicle owners and operators to protect their assets. If you are involved in an auto accident and you are at-fault, you are financially responsible for the injuries and damages to the other party. A good rule of thumb when selecting policy limits is to carry per person bodily injury equal to or greater than the value of your home. If you borrow a friend's vehicle and their liability limits do not protect your assets, your own personal auto policy will be excess.

How do I find auto coverage? dash-button dash-button

You've came to the right place. Independent insurance agents like us, reach out to several carriers to find the best coverage and price for you. We are here to help you secure coverage and protection for your family.

How much does auto coverage cost? dash-button dash-button

Auto coverage rates depend on a number of factors. These include:

  • Personal demographics
  • Where you live
  • Average annual distance driven
  • Type of vehicle
  • Your discounts and coverage selected
  • Your Driving History

Is auto coverage required? dash-button dash-button

Yes, vehicles registered for use on public highways, are required to carry the financial minimum limits. In addition, if you are financing your vehicle, your lending institution will require physical damage coverage (comprehensive & collision) which pays for damage to your vehicle in the event of a covered loss.

When should I buy auto coverage? dash-button dash-button

As soon as you sign a contract to buy a car, auto coverage should be your next purchase.

What happens if I don't get auto coverage? dash-button dash-button

Driving without coverage is never a good idea as it leaves you financially vulnerable. In the event of an accident, you will be personally responsible for any injuries or damages you cause as a result of an at-fault auto accident.

In Florida, even if you are not at-fault you will be responsible for the first $10,000 in medical bills as a result of being out of compliance with the no-fault law. Never drive without auto coverage.

Does my vehicle affect my auto coverage rates dash-button dash-button

Yes. Every vehicle is assigned a code based on its features, as well as the cost to replace. Safety features such as brake assist, air bags and anti-lock brakes help while high performance vehicles may increase premiums

What auto coverage discounts are available? dash-button dash-button

The available discounts depend on your insurer, below are some of the most common discounts:

  • If you are a good driver
  • If you are accident free
  • Low mileage driven annually
  • If you own your own home.
  • Vehicle safety features

Will getting a quote affect my credit score? dash-button dash-button

No, an auto coverage quote is not a hard credit pull. In most states, insurance companies do not check the same information as a lender or a credit card company. Insurance carriers use an insurance score that is based in part on your credit but uses several other factors based on your behavior.

How long does it take to get auto coverage? dash-button dash-button

When you compare auto coverage with SimplyIOA, you can get a binding quote in a matter of minutes.

What types of auto coverage are there? dash-button dash-button

Each state determines mandatory and optional coverage, you make the final selection of coverage that's right for you. Most policies consist of:

  • Bodily Injury (BI) and Property Damage (PD) liability coverage for injuries and damage to other people or property (third party coverage to others, pays only if you are at-fault)
  • Personal Injury Protection (PIP) to cover medical expenses and other damages. (first party coverage for you and resident family members)
  • Collision coverage for damage done to your vehicle in collisions (optional covers damage to your auto)
  • Comprehensive Coverage for damage caused by non-collisions incidents such as, fire, vandalism, or theft (optional covers non-collision damage to your auto)
  • Uninsured and Underinsured Motorists (UM/UIM) coverage protects in the event of an accident where the at-fault driver either does not have coverage or does not carry enough coverage to pay for your injuries (may be rejected or written at lower limits than your bodily injury coverage)

How much auto coverage do I need? dash-button dash-button

As in any financial decision, you must weigh your budget against your potential exposures and valuable coverages. For example: Uninsured/Underinsured Motorists coverage is often overlooked but can be crucial in accidents with uninsured drivers.

What does car coverage not cover? dash-button dash-button

Auto coverage pays for damage to your vehicle if it is involved in a covered loss. It does not cover the cost of a mechanical or electrical breakdown, wear and tear, or anything that is not permanently attached as well as some after-market features that may have been added

Does my auto coverage cover other drivers? dash-button dash-button

If the person is a regular operator of your vehicle or a member of your household, they must be listed on your policy as a named driver. Certain exceptions may apply, but you must talk with your insurance agent to confirm.

Does auto coverage cover rental cars? dash-button dash-button

Your policy may extend to a rental car, but it is always our recommendation you purchase additional coverage from the rental car company and review with your agent.

Do I need different coverage for other types of vehicles? dash-button dash-button

Your standard auto coverage policy covers private passenger vehicles. You will need different types of coverage if you have different types of vehicles. Commercial trucks, motorcycles, ATVs, and RVs all require their own coverage, call SimplyIOA on 833.872.4467 or contact us to receive quotes from several of the top insurance carriers.

Home Insurance

What is home insurance? dash-button dash-button

Home insurance provides financial protection if your house is damaged or destroyed by fire, weather, theft or other disasters. In addition to protecting your home, your policy includes loss of use or loss of rents, liability coverage, and medical payments to others.

Do I need home insurance? dash-button dash-button

Yes. If you have a mortgage on your home, your lender will require you to buy homeowners insurance. It is important to understand exactly what is and is not covered. The coverage amounts for the policies different components is crucial before deciding which policy to purchase. If you want to talk over your personal home insurance needs call SimplyIOA on 833.872.4467.

Does home insurance provide coverage in the event of a flood? dash-button dash-button

Floods are always excluded from the standard home insurance policy. If you need flood insurance, coverage is available as a separate policy or by endorsement. The price of flood insurance varies depending on whether your home is located in a high-risk or low-risk area.

What does home insurance cover? dash-button dash-button

Home insurance provides protection against the cost of repairing damage to your home from circumstances that are outside of your control, for example: fire, wind, and lightning.

  • Property damage: If your house or storage shed is damaged due to a covered hazard, your home insurance policy will pay to repair damage to your residence and/or detached structures, up to the limits of your policy. Your policy protects your home against hurricanes and vandalism, but floods are excluded unless you buy the coverage back by endorsement or you purchase a separate policy. Be sure to check your homeowner’s policy for exclusions.
  • Personal property loss: Pays up to your policy limits for covered contents and includes both damage to your property and theft. Floods and intentional negligence are always excluded. If the contents of your home include collectibles or antiques, you will need additional “riders” or special endorsements on your policy. Be sure to call SimplyIOA on 833.872.4467 to speak to our expert agents about your personal belongings and valuables.
  • Personal liability: If you, a resident relative or even a pet causes an accident resulting in injury or property damage. Your policy will cover medical bills if someone is injured on your property. It will also pay property damage if your child hits a grand slam straight through your neighbor’s window. Be sure to talk to one of our agents about how to choose adequate policy limits to protect your assets in the event of a lawsuit.
  • Additional living expenses: If your home is damaged by a covered peril, loss of use will pay your expenses over your normal living costs while your home is repaired or rebuilt. You pay your normal expenses and your insurance policy pays the additional expenses you incur as a result of temporarily living in a hotel, motel, or apartment.

How much home insurance do I need? dash-button dash-button

You need enough home insurance to cover the cost of rebuilding your home and replacing everything inside it. You do not need to include the cost of the land in your replacement estimate.

  • Structure of home: Home insurance is written based on the cost to rebuild your home as it stands today. Market value is the amount a willing buyer will pay a willing seller and is not a good indicator of what it would actually cost to build your home.
  • Personal belongings: Turn your house upside down and shake it, everything that falls out will be covered by the contents coverage in your home insurance policy. The standard amount for contents coverage is 50% of the cost to rebuild your home. Conduct an inventory of your personal belongings to determine how much coverage you need and make sure you have adequate coverage and your policy includes replacement cost coverage. If you own valuable collectibles or antiques, you may want to consider purchasing additional coverage through a personal article floater or an additional rider.
  • Liability: A basic homeowners policy includes $100,000 in liability. However, you can buy higher limits of liability coverage by endorsement. Considering the cost of personal injury lawsuits, you may want to purchase liability insurance with $300,000 to $500,000 limits.
  • Umbrella policy: This can provide additional protection and peace of mind; consider buying an umbrella liability policy, which can add another $1 million or more in liability coverage. An umbrella policy is an excellent way to increase liability protection.

Is home insurance required? dash-button dash-button

Home insurance is not a legal requirement but consider your financial strength before deciding to self-insure your greatest asset. If you finance your home, your mortgage lender will require home insurance in exchange for lending you money. Home insurance guarantees the loan will be repaid if disaster strikes. The mortgage clause in your policy protects the lender’s interest in your property.

When should I get home insurance? dash-button dash-button

Anytime! If you own or rent a home, you do not need to wait until your policy renews as it is easy to switch. Type in your address on our Homeowner page to get started.

If your home insurance is included in your mortgage payment, we can work with your mortgage company to help you easily make the transition to a new policy.

When can I switch my home insurance? dash-button dash-button

Now is the best time to switch your home insurance. Keep your payments up to date and start shopping. When you cancel your current policy, any unearned premium will be returned to you but if you owe money, you will receive a bill.

The best part about shopping mid-term, is that you get to pick the date your new policy begins. Give us a call on 833.872.4467 to receive quotes from the top insurance carriers.

Is home insurance included in the mortgage payment? dash-button dash-button

If your lender established an escrow account to pay for various obligations such as home insurance, the process of changing carriers is easy. Simply, choose the homeowners policy that meets your needs. Once you have a start date, we will notify your lender of your new policy and ask them to update your escrow account with your new policy information. In addition, your new insurance company will send your mortgage company proof of insurance. Follow up and make sure your prior insurance carrier cancels your old insurance policy.

Why use SimplyIOA to compare home insurance deals? dash-button dash-button

We work for you. When you work with an independent agent, you will have the option to compare insurance quotes from several of the top carriers in the home insurance market. Not all insurance policies are the same. Our independent agents will help you understand the differences between the various coverage options and will help you choose the policy that provides you with the best coverage.

What factors can affect the premium I pay for home insurance? dash-button dash-button

Several factors can affect the premium you pay for home insurance including:

  • The features and characteristics of your home: The age of your home, the type of construction (brick, frame, concrete block), the type of and the age of wiring, type of roof, an attached garage versus a detached garage.
  • Location: Where your home is located in the state can affect your home insurance premium. A home located near a fully staffed fire station is less expensive to insure; but a home exposed to extreme weather, such as hurricanes or tornadoes; or located in a neighborhood more prone to theft will be more expensive to insure.
  • Protective Devices: Burglar alarm systems, smoke detectors, fire extinguishers, sprinkler systems and deadbolt locks lower your home insurance premium.
  • Claims History: If you or your home have a history of claims, you may pay a higher premium.

Why should I complete a home inventory? dash-button dash-button

A home inventory speeds up the home insurance claims process. The time to prepare for a home claim is before there is a fire, tornado, hurricane or other damage. Begin by making a list of your possessions, describing each item, noting the make and model and where each item was purchased. Include sales receipts, purchase contracts and appraisals if you have them, too. Remember to include absolutely everything from bobby pins to underwear.


Where do I make a claim? dash-button dash-button

To make an insurance claim you should contact your insurance provider directly. You will find this in your policy documents.

Do I have to make a claim? dash-button dash-button

No, you do not have to make a claim. If you are involved in an accident you should tell your insurance provider within the next 24 hours.

What information will I need to make a claim? dash-button dash-button

Your insurer will require information on why you would like to make a claim. This may include the names, addresses or license plate numbers of anyone else involved. They may also ask for the time of day it happened, where it happened and to attach any photographs of the incident. Visit your insurance carrier’s website for specific details.

Will making a claim affect my insurance costs? dash-button dash-button

Making a claim will usually raise the cost of your insurance premiums the following year. This will of course depend on your insurance provider and the sort of claim you’re making.